Shipping Policy
Thank you for shopping with Calenvia. Please read our shipping policy carefully before placing your order.
1. Order Processing
After your order is placed, our team will begin processing it as soon as possible. Order handling time is usually 1–3 business days, excluding weekends and holidays.
2. Shipping Time
Once your order has been processed and shipped, the estimated transit time is 1–5 business days. Delivery times may vary depending on your location, carrier service, weather conditions, or high-volume seasons.
3. Shipping Area
Calenvia currently ships to addresses within the United States. Please make sure your shipping address is complete and accurate before submitting your order.
4. Order Tracking
When your order has been shipped, you may receive a tracking number by email. Please allow some time for the tracking information to update after the carrier receives the package.
5. Delayed or Missing Packages
While we do our best to ensure timely delivery, delays may occasionally occur due to carrier issues, weather, holidays, or incorrect shipping information.
- Please check your tracking information first.
- Confirm that your shipping address was entered correctly.
- Check around your mailbox, porch, building office, or with neighbors.
6. Incorrect Shipping Address
Customers are responsible for providing the correct shipping address. If an incorrect or incomplete address is provided, Calenvia may not be responsible for lost, delayed, or returned packages.
7. Returns
We offer a 60-day return window for eligible items. To learn more about return conditions, please refer to our Return & Refund Policy.
8. Contact Us
If you have any questions about your order or shipping status, please contact us at:
Email: [email protected]
Website: calenvia.shop