Shipping Policy

Shipping Area

Calenvia currently ships orders to eligible addresses within the United States. Shipping availability is determined by the address, product, carrier service and options displayed during checkout.

We do not currently advertise standard international shipping. Orders submitted with an unsupported address may be declined or canceled and refunded.

If the checkout page does not accept your address, please contact customer support before attempting to place another order.

Order Processing

Most orders are processed within 1–3 business days after successful payment authorization.

Order processing may include:

• Payment and fraud-prevention review
• Confirmation of product availability
• Verification of billing and shipping information
• Picking, inspecting and packaging the products
• Creating a carrier label and tracking record

Business days do not include weekends or public holidays. Orders placed outside normal business hours normally begin processing on the next available business day.

Processing may take longer during holidays, promotions, high-volume periods, severe weather, system interruptions or when additional order verification is required.

Shipping Methods and Charges

Available shipping methods and any applicable shipping charge are displayed during checkout before payment is submitted.

Shipping prices may depend on the delivery address, package weight, dimensions, selected service and any active promotion.

A free-shipping offer, when available, may include geographic, product, order-value or promotional restrictions. The terms shown during checkout apply to that order.

Estimated Delivery Time

These timeframes are estimates rather than guaranteed delivery dates unless Calenvia expressly states otherwise in writing.

Delivery may be affected by:

• Carrier network delays
• Severe weather or natural disasters
• Public holidays and peak shopping periods
• Remote or difficult-to-access delivery locations
• Incorrect, incomplete or unverifiable address information
• Security, payment or fraud-prevention review
• Events outside the reasonable control of Calenvia or the carrier

Purchasing expedited carrier service, when offered, normally reduces transit time but does not necessarily eliminate order-processing time.

Order Tracking

When tracking is available, a shipment confirmation may be sent to the email address used during checkout.

A tracking number may not display activity immediately. Carriers sometimes need additional time to scan a package after a label has been created or the shipment has been collected.

Tracking updates are supplied by the carrier. Calenvia does not directly control carrier scan timing, routing information or the accuracy of every estimated delivery date displayed by a carrier.

Correct and Complete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review:

• Recipient name
• Street number and street name
• Apartment, suite or unit number
• City, state and ZIP code
• Email address and telephone number

Calenvia is not responsible for delays or delivery failures caused by information entered incorrectly by the customer, except where applicable law provides otherwise.

Additional shipping and handling charges may apply if a carrier returns a package because the address was incorrect, incomplete, refused or considered undeliverable.

Address Changes and Order Cancellations

Contact Calenvia as soon as possible if you need to change a shipping address or cancel an order.

We will make a reasonable effort to help, but changes cannot be guaranteed after processing, packing or shipment has started.

For account and payment security, Calenvia may require additional verification before approving a substantial address change.

Once a package has shipped, an address change may need to be requested directly through the carrier and may not be available. Carrier fees may apply.

Orders Shipped in Multiple Packages

Products from the same order may occasionally be shipped in separate packages because of size, availability, packaging requirements or fulfillment location.

Separate packages may have different tracking numbers and may arrive on different days.

Receiving only part of an order does not necessarily mean the remaining products are missing. Review all available tracking information before contacting support.

Delayed Orders and Revised Shipping Dates

If Calenvia learns that an order cannot be shipped within the timeframe communicated at purchase, we may notify the customer with an updated shipment estimate.

Where required, the notice will allow the customer to accept the revised timing or cancel the affected unshipped order for a refund.

If Calenvia determines that an order cannot be fulfilled, we may cancel it and issue a refund to the original payment method.

After a package has been transferred to the carrier, temporary carrier delays do not automatically mean the order is lost or canceled.

Delayed or Missing Packages

If a package has not arrived by the latest estimated delivery date, first review the complete tracking history.

Then confirm that:

• The shipping address in the order confirmation is correct
• The carrier has not posted a weather or service alert
• The package is not being held at a local facility
• A delivery attempt notice was not left
• The order was not divided into multiple shipments

Contact Calenvia with the order number and tracking number if the shipment remains unresolved.

Depending on the circumstances, we may ask the carrier to investigate or request additional information from the customer.

Tracking Shows Delivered but the Package Is Missing

Carrier tracking may occasionally be marked delivered before the package is physically located by the recipient.

Please check:

• Mailbox, porch, side entrance, garage and other delivery areas
• Apartment reception, leasing office or mailroom
• Household members, coworkers or building staff
• Nearby neighbors who may have accepted the package
• Any photograph or delivery note supplied by the carrier

Contact the carrier and Calenvia promptly if the package still cannot be located.

Resolution may depend on tracking data, delivery confirmation, carrier investigation, the shipping address and applicable law.

Packages Damaged During Delivery

Inspect the package and products shortly after delivery.

If an item arrives damaged, defective, incomplete or different from what was ordered, contact Calenvia as soon as possible.

Please provide:

• Order number
• Product name
• Description of the problem
• Clear photographs of the product
• Photographs of the outer and inner packaging
• A photograph of the shipping label

Keep the product and all packaging until customer support confirms whether they are needed for inspection, return or a carrier claim.

Refused, Unclaimed or Undeliverable Packages

A package may be returned to Calenvia when it is refused, left unclaimed, addressed incorrectly or considered undeliverable by the carrier.

When a returned package is received, we may contact the customer to discuss reshipment or refund options.

Additional shipping charges may apply to reship an order when the return resulted from an incorrect address, refusal or failure to collect the package.

Any approved refund may exclude non-refundable shipping costs where permitted by law and the applicable store policies.

Preorders, Backorders and Special Shipping Notices

If Calenvia offers a preorder, backorder or product with an extended handling period, the special timing will be disclosed on the product page, cart, checkout page or order communication.

A clearly disclosed product-specific shipping estimate may replace the general 1–3 business-day processing estimate for that product.

When an order contains both immediately available and delayed items, Calenvia may hold the order or ship it in multiple packages.

Returns After Delivery

Eligible items may be requested for return within 60 days after delivery.

Products normally must remain unused, unworn, unwashed, undamaged and accompanied by original packaging, tags and accessories when applicable.

Return authorization is required before sending a product back. Customers should not return merchandise to the public contact address unless customer support specifically provides that instruction.

Review the Return and Refund Policy for eligibility requirements, return shipping responsibilities and refund procedures.